Payments are a key driver of customer lifetime value

Payment is a part of the customer experience that many companies traditionally do not focus enough on. The truth is, however, that a seamless payment experience itself can play a decisive role in customer loyalty in the long run.


The subscription economy has changed the way we pay for things. From music, movies, clothing, or even shaving kits. Subscriptions have sent a disruptive ripple through countless industries. All of this is rooted in the trend that people are less interested in owning products instead opting to use them through subscription-based models. As a result of this, companies end up building stronger customer relationships, higher renewal rates, and lower churn rates.


FlexPay Enrolments

Our FlexPay-product makes customer interaction simple and efficient. The main feature of the product is to help get paid in a swift and orderly way.


FlexPay Enrolments enables companies to let their customers start an enrolment process at the point of purchase done online and set up a fixed and secure payment schedule. By using FlexPay, you as an issuer can enroll your customers in their preferred distribution channels and set up recurring payments. A customized landing page with the issuer’s brand, URL, etc. is configured to provide the customer with payment options. This ensures a seamless user experience and makes the purchase experience smooth and painless.


FlexPay Enrolment can handle all mobile payment applications and a wide range of cards. It is a swift and effortless way of aligning the point of purchase with the payment. Recurring payments also increase customer loyalty and satisfaction and can reduce churn by helping to retain customers and make them less likely to change vendors.



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Customers expect to get a relevant and seamless payment experience.


Be personal and relevant

Today’s customers expect more than just a great product – they want services that continually evolve to meet their wants and needs. Personalization is crucial, we can no longer think ‘one size fits all. This applies to payments as well. All industries and businesses need to offer pleasant, user-friendly, and clean subscription experiences. If you want to be successful you have to get the payment experience right.


FlexPay Enrolments also works seamlessly with FlexPay Messaging and can be used to offer customers alternative and new payment channels. This is ideal when customers actively want to steer away from one payment channel such as paper invoices and offer alternatives in order to reduce costs and increase customer flexibility.


Thinking beyond the transaction

Companies should constantly evaluate and optimize their payment flow, and use data in order to make decisions in areas such as checkout design and feature development to get a seamless payment experience. This approach of ‘thinking beyond the transaction’ enables companies across international markets to grow even further and faster. The results are significant: increased customer value, higher conversion rates, and stronger customer relationships.





Source: Arvato Subscription payments consumer survey 2022

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